Passenger Guidance

The wellbeing of our passengers, drivers and employees is of the utmost importance to everyone at Drive.

Based on the latest government advice for transport operators(25th July 2020), Drive has set clear guidelines around managing the spread of the Coronavirus (COVID-19) that will help protect the community, whilst we maintain a 24/7 service.


Showing symptoms                                                               

  • We kindly ask that anyone showing symptoms associated with COVID-19 stay at home. This is the advice we give to passengers, drivers and staff. For the latest update on the government recommendation please see here.


Where possible, we are asking for members of the public to pay for their journeys through our cashless options seen below. It is important to note that drivers will still accept cash, however, it is the government’s advice that cashless payments is crucial to fighting the spread of Covid-19.

Cashless options

  • Download the app and pay by card
  • Book via the phone and we’ll send you an SMS with a link to use Airpay.
  • Pre-pay over the phone with one of our helpful operators.

Face coverings

The Government has recently advised that members of the public should consider wearing face coverings in enclosed public spaces. This is advice we highly recommend that members of the public to adhere to within the vehicle as drivers may “refuse to accept passengers if they do not wear a face-covering”. Face-covering can help us protect each other and reduce the spread of the disease as you possibly can be suffering from coronavirus but not showing symptoms.

Sit in the back & open a window

With a car being an enclosed space, we want to make sure that both you and the driver are protected. As such, please sit in the back, preferably on the left-hand side if you are travelling on your own and open a window. This is to maximise social distancing and encourage clean airflow throughout the vehicle.

Your belongings

Please help to protect our drivers and the next passenger by removing all of your belongings and waste at the end of your journey.


We understand that people may have concerns about travelling in Private Hire vehicles during this time. As such, we have put in place the below safety measures to help you use our service with confidence:

  • Drivers who exhibit symptoms associated with Covid-19 are required to stay at home.
  • Whether it is through our Drive Delivers app ( or simply dropping off an item for you, we often undertake a lot of deliveries for customers. As such, if you would like non-contact door-drop please let us know.
  • The cleanliness of the vehicles is an extremely high priority for all drivers.
  • We provide our drivers with free face coverings to ensure they are adhering to the government’s advice on enclosed space face covering.
  • Our drivers constantly clean and wipe down their vehicles to ensure a hygienic environment.
  • We have partnered with HydroClean who professionally spray clean our vehicles on a weekly basis using their “Anti Covid-19 Cleaning service”.

Helpful information

Passenger guidance:

Staying safe outside your home:

Book Online

Yes we have an app, yes you can book via our IVR but if you want to book online follow the below link and book your Hull taxi straight into our system.

Get a Quote

Travelling to or from Hull and wanting to know how much a journey will be? Get in touch today for a non-obligation quote.

Call Us

For a fast and reliable Hull Taxi, Call us today. Remember we cover all of Hull including Old Town, New Town, North Hull, East Hull, West Hull, Cottingham, Hessle, Beverley, Kingswood, Sutton, Bilton, Willerby, Anlaby, Bransholme or Humberside Airport.